Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received a mistake through your local shipping service and might like to terminate your order, very first check your e-mail and/or spam filter to make sure you clicked on the correct delivery address and/or URL. Once this has been done, in case you are continue to thinking about continuing, simply reply to the e-mail with the details of your request and you may greatly appreciate any assistance you may possibly offer. For specialized issues, you may need to get in touch with customer support via their own contact number: (Toll Free). Alternatively, if a person have any other questions, you can send us an email and we will do our utmost to assist you.
Your package will arrive at your current door within seven to ten functioning days. Please note that shipping times may possibly vary from 1 courier company in order to another. Therefore, it is, usually preferable to buy with a trustworthy company. To aid ensure your package deal arrives safely, we always advise that will you sign your current parcel’s “Thanks With regard to Sending” section in order to arrives. Your regional delivery services are usually required to obviously display this personal confirmation on just about all sent items, which include Element Vape products.
When your parcel is here at your doorway, you will need to collect that as soon since possible. This will be normally done by simply completing a self-addressed, stamped envelope together with your return tackle and tracking number. Upon arrival, keep your unit is totally charged and prepared to start out using it immediately. Do not wait around for your Component Vape product to be able to warm up; this should not be stressed adequate, particularly in the case regarding rechargeable batteries.
As layed out inside the above section, when shipping to be able to UK residents, delivery will be facilitated simply by among our across the country network of courier companies, such as DPD, FED EX or UPS — but please enable for additional costs to be taken into consideration when placing your purchase. Customers located within the Republic of eire are not allowed to get online. Inside most cases, consumers located within typically the Republic of Ireland in europe will be struggling to purchase the item through the use of credit cards or debit cards. We all are currently experiencing some issues with credit card scams in European countries and in certain situations, payments made using these methods may be declined or even reversed. In inclusion, all deliveries to EU customers may be subject to taxation and import duties.
Whenever shipping internationally, make sure you note that persuits procedures are extremely time-consuming and often require the help of a great independent customs agent. In the case of an imported product, delivery periods will be based mostly on your courier’s international delivery service and transit periods may greatly surpass our internal shipping estimates. Should you be Element Vape not sure of expected transportation times, please get in touch with us immediately. Worldwide orders will usually arrive within 3 to 5 business days following payment has already been received.
For those questions relating to this matter, make sure you note that queries should be focused towards our corporate headquarters. Should an individual need to make changes or inquire regarding our services within general, you may do so at anytime during business hours, Monday via Friday, except Sunday, Wednesday, and Thurs. Should you possess any other questions, you can either contact our consumer service team or one of our sales representatives at the main office. In case you prefer to location your order on-line, you are welcome to visit internet site and follow the particular simple instructions supplied. All billing in addition to ordering information will certainly be provided at the click regarding a button.
As usually, we strongly advise that all requests be paid regarding completely before shipping or delivery regarding products. Any modifications to shipping or even delivery policies is going to be clearly indicated upon receipt of repayment. In the occasion of a defect in any item, please contact us all right away to get a return or replacement. As long because your satisfaction is our most important, we will work with one to make certain that you have got the best electric products available.